Frequently Asked Questions

Q. Does the price include set up and delivery?
A. Yes and no. All inflatables and tents are set up and installed upon delivery. Other delivery items are drop-off only unless prior arrangements have been made. Delivery is not included in the rental price. Delivery Rates vary based on the location (i.e. town). Rental prices also do not include sales tax. Please be aware that we are unable to bring any items indoors, other than garages. Please inform our office prior to delivery if the delivery location requires using stairs or is in a difficult location (i.e downhill/uphill).

Q. Do you deliver to other towns/cities?
A. Yes, but it also depends on what you're looking to rent, location, and time of year. Call our office for a current quote but please be aware we may not be able to accommodate your request.

Q. What if my party is a surprise party?
A. If your party is a surprise party, please contact our office. With deliveries being done 1-3 days in advance, we need notice so we can properly schedule. We still require a 2–3 hour window of time for delivery.

Q. When do you set up?
A. Event setups and deliveries often take place at least one day prior to your event. There are times where items are delivered 1–2 days before your event and picked up 1–2 days after. You will receive a call the day before we deliver with a time frame for when we will deliver.

Q. We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A. No. The Bounce House will be clean when you get it. Perfect Party cleans and disinfects every inflatable after every rental.

Q. Do we have to keep the blower on the entire time?
A. While in use, yes. A running blower keeps air in the bounce house. Once unplugged, it will begin to deflate. Because of the power requirements, the outlet needs to be no more than 50 feet away from the bounce house unit unless using a generator. Longer cords can pop circuit breaker. Any extension cords used need to be designed for outdoor use only.

Q. What is the difference between a pole tent and a frame tent?
A. Pole tents must be set up on grass and can have one to several center poles. They also require staking around the perimeter, which is why we require a minimum of 8' feet for the width and length (staking). Frame tents may be placed on other types of ground such as asphalt and concrete, as well as grass, as they are free-standing. Frame tents have no center poles but do need to be anchored. If your tent is going on a surface where staking is not possible, please notify our office regarding alternatives (water barrels, etc.).

Q. What payments do you take?
A. Cash, credit cards, and checks. If paying by cash, please have exact change as our drivers do not carry cash.

Q. What if we need to cancel?
A. All tent rentals require at least two-week notice for cancelation. All other party rentals require at least 3-5 days prior to the event date to cancel or reschedule. Deposits are not refunded after cancellation window has passed. Once we've arrived and set up, no refunds are given, including adverse weather. Orders cancelled before the required time frame can receive a refund or a raincheck that is valid for one year toward a future rental.

Q. Do you require a deposit?
A. Yes, all delivery orders require a 25% deposit. Tent rentals require two weeks’ notice for a deposit refund if cancelling; all other party rentals require one week’s notice.

Q. How big are the jumps?
A. All of our bounce houses are 15 'x 15'. The space required for the inflatables is at least 3-5 feet in additional to the dimensions. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked, space for the blower, and cannot rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss setup options.

Q. What about the big jumps? Any special requirements?
A. Check the requirements listed with each jump. Also, make sure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.

Q. What surfaces do you set up on?
A. We can set up on grass (our favourite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Please note we are unable to deliver within your residence.

Q. Can we see a copy of your contract and safety rules?
A. Yes. There is a link in your receipt once you’ve ordered, or you may contact our office.

Q. Are we responsible for the unit if it gets a tear or is damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over time. If this happens, please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence (e.g. not turning off the blower in high winds), you will be responsible for all damages up to and including replacement of the unit or blower, which can cost thousands of pounds. We don’t want you or us to be in that situation, which is why we have you sign and initial all of our safety rules so that you can be the trained operator.

If you have any other questions, please feel free to call us any time at: (508) 657-1100